| FHD Unlimited, Inc.
Frequently Asked Questions
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I am not sure of which size dome or case to order for my display item. We recommend that you allow
for at least 1” of clearance on all sides of your display item. For
instance, if you have a sculpture that measures 6” L x 6” W x 10” H, you would
need a dome or case measuring at least 8” L x 8” W x 11” tall. If you need
further guidance, you can contact us via our
contact page. While we do not make custom
domes, we do offer custom glass and acrylic display cases. If you are interested
in a custom case, please contact us via our
contact page and be sure to include the exact dimensions of the item
you wish to display, and whether you would like a glass or acrylic case, and one
of our representatives will send you a price quote. Keep in mind that
custom cases are not returnable, and take up to 4 weeks to ship out to you.
Can I return a custom made glass or acrylic case? Because custom made cases are made specifically to your specifications at the time of order, we are unable to accept returns on them. Our customer service representatives are happy to assist you in ensuring that you order the size that will best suit your needs, depending on the item(s) you wish to display. Contact us via our contact page and be sure to include the exact dimensions of the item you wish to display. What if I am not sure about what size display accessory I need? Most of the product descriptions on our website provide you with all of the information you need to select the right display accessory to suit your needs. If you need more assistance, our customer service representatives are trained to provide you the assistance you need to select the item that will display your collectible beautifully. You can call our customer service department toll free, or contact us at for more help.
What is the average time it takes to receive my order once I place it? While it can take 7 – 10 business days for orders processed with standard shipping to leave our warehouses, orders typically ship within a 3 – 5 day period. The actual shipping times vary depending on the location of the recipient of the order. Once the order does ship, it is easy to track your package(s) on our order status page. Orders processed by express shipping are guaranteed to reach the recipient within 3 – 5 business days after the order is placed. When calculating shipping times, please keep in mind that weekends and holidays do not count as business days.
Can I order an item that is out of stock? At this time, we are not accepting orders for items that we do not currently have in stock.
Does FHD have a “bricks and mortar” retail store? Our two stores, Fine Home Displays and Fine Home Designs, are available via the internet only. We do not currently have a retail store outlet. All of our products are available for you view on line.
Does FHD offer wholesale prices? We do offer wholesale quantity discounts to qualified business owners. If you would like to set up an account with us, we would need for you to forward to us the following information:
(1) Business Name (2) Business Address (3) Business Phone and Fax number (4) Company's Vendor License Number (5) Contact Name(s) In order to increase our efficiency and keep prices low, we do not currently have a print catalog of our products. We are an online store only. Our customer service representatives are happy to assist you with any of our products, if you wish. You may contact us.
What methods of payment does FHD accept? FHD accepts most major credit cards (MasterCard, Visa, Discover, American Express) and PayPal as payment. We can also accept checks and money orders if the customer calls us to place the order over the phone first. Our customer service representatives will take your check order over the phone and send you a receipt via email so that you have the exact amount of your payment, as well as address to send payment to. Once we receive your payment and process it, we will process your order for shipment.
What if I am not sure about what size display accessory I need? Most of the product descriptions on our website provide you with all of the information you need to select the right display accessory to suit your needs. If you need more assistance, our customer service representatives are trained to provide you the assistance you need to select the item that will display your collectible beautifully. You can call our customer service department toll free, or contact us at for more help.
I’m having trouble putting items in my shopping cart and checking out. Our shopping cart - and all shopping carts - need to have cookies enabled because only with this option enabled during the process (add to cart, giving names, address etc) is it possible for the cart to remember each customer's settings. Many people disable cookies on their computer - a leftover from the times when everyone thought it would create problems for a computer to have cookies enabled. If you do not know how to enable the cookies on your computer, you can visit the site linked below, which has instructions on how to do this. http://webmaster.info.aol.com/cookieguide.html While this site does offer instructions that we have found useful, Fine Home Displays is not responsible for the content on this website, or for the outcome of any changes you make to your computer based on this site's instructions.
I can get items into my shopping cart, but I can’t seem to checkout. Sometimes, our customers experience this problem when there is a firewall installed on their computer, or on the network their computer is on. If you know how to disable your firewall, you can do so before you place your order, and then re-enable it once you have completed your order. However, if you do not feel comfortable doing this, we are happy to take your order by fax or phone.
I would like my order shipped to Alaska, Hawaii or a US Territory…is this possible? FHD does ship orders to Alaska, Hawaii, and the US Territories. Simply type in the state or US Territory name in the State (Non Cont US) area on the checkout page, and then choose your state or US Territory from the options listed in the Country area on the checkout page.
How much are the shipping costs? The cost of shipping at FHD stores is based on the total amount of your order. Please see below:
Order total Standard Express
$01.00–24.99 ( $7.99 )
($22.99)
Can you process Overnight and Second Day orders? If you need your order faster than the time that Express Shipping provides, please put a note in the Additional Comments area of the checkout page, telling us the day and time of day that you need your order. We can process your order for Overnight or Second Day shipment, but there will be an additional fee involved, which we will notify you of once we process your order. Please keep in mind that orders cannot typically ship the same day that you place your order. For example, if Customer A places and Overnight order on Monday, the order will ship on Tuesday, and arrive on Wednesday.
Does FHD
ship to APO Addresses and P.O. Boxes? Does FHD ship internationally? At this time, we are unable to offer international shipping, with the exception of Canada. We hope to offer this service in the future. If you have a U.S. address to which we can ship the items of interest to you, or if you live in Canada, we would be happy to process your order. If this is the case, please contact us via our customer contact page and we can send you instructions regarding how to place your order successfully.
Do I have to pay sales tax on my order? Sales tax is charged on all orders that have a shipping destination in the State of Ohio. If you are a non-profit organization with a shipping address in Ohio, please put a note that includes your Federal Tax ID number in the additional comments area at the time of checkout. We will then issue you a credit in the amount of the sales tax that our shopping cart calculates, and email you a new receipt with an accurate order total.
At FHD, we respect the privacy of all of our customers. We have an extensive privacy policy in place, which you can read by clicking on the links below: http://www.finehomedisplays.com/privacypolicy.htm Under no circumstances will FHD ever release any of your personal information for use by any entity other than ourselves.
How can I check the status of my order? We have made it very easy for you to check the status of any order you place with us on Fine Home Displays or Fine Home Designs. Simply open our Order Status page by clicking on one of the links below, Fine Home Displays http://www.finehomedisplays.com/orderstatus.asp Fine Home Designs http://www.finehomedesigns.com/orderstatus.asp Then, type in your CustID number, located in your order detail receipt (this will be a 4 to 6 digit number) and your email address. You will now be logged in to your order, where you can see your order status, and track your package once it ships.
When I check my order status I notice that not all of the products I ordered have shipped at the same time, will I receive my whole order? OR I only received part of my order, where is the rest? FHD maintains warehouse locations around the country. Often times, your order will be shipping from 2 or more locations. If you check your order status and see that not all of the products have tracking numbers next to them, it means that those items are shipping from another locations. They will most likely ship within the next day or so.
Can I make a change to my order once I have placed it? We will do our very best to make changes to your order if you request this service within a 4 hour window from the time you place your order. Due to the volume of orders that we process each day, we cannot guarantee that we will be able to make the change. Once more than 4 hours have passed, your order will have entered the fulfillment process and we cannot make changes to the product you have ordered. If you need to return the product, please follow the return procedures above. If additional items are needed, you can easily place another order with us.
Can I cancel my order once I have placed it? As with changes, we will make every effort to assist you with canceling an order once it has been placed, if you make this request within 4 hours of placing your order. Due to the volume of orders that we process each day, we cannot guarantee that we will be able to cancel your order within this time window. Once more than 4 hours have passed, your order will have entered the fulfillment process and we cannot cancel it If you need to return the product, please follow the return procedures above. If additional items are needed, you can easily place another order with us.
I placed an order and was notified later that an item I ordered was out of stock. Sometimes, we experience a delay in the updating of our computer system with regard to inventory levels so that items appear to be in stock when they actually are not. If the backorder will result in only a short delay, we will inform you and keep your order open, shipping the item when it becomes available. If the backorder will be for more than several weeks, we will cancel this part of your order, and issue you a full credit.
Can you notify me when an item comes back into stock? While we are unable to do this at present, we are working on some technology to be able to provide this service to our customers. In the meantime, we ask that you keep checking back on our site, as we receive shipments of product weekly.
I received my order and there is no invoice or packing slip in the box. We do not include any packing slip or invoice in our packages. All invoices and receipts are sent via email. Be sure to print out your order detail receipt and the order confirmation receipt that you receive via email so that you can compare your order contents once you receive it.
I placed an order and did not receive an order detail receipt in my email box. This can happen for a couple of reasons. Sometimes customers do not fully complete the checkout process, so that even though you have entered an order into our system, you exited the process before the email receipt was generated. The other issue we run into has to do with Spam Blocking Programs. Sometimes our emails go directly into our customers’ spam folders. When ordering with our stores, be sure to add the following email addresses to your “friends” list so that our emails can get through to you:
Fine Home Displays customerservice@finehomedisplays.com orders@finehomedisplays.com Fine Home Designs customerservice@finehomedesigns.com orders@finehomedesigns.com
If you haven’t received an order detail receipt, email us via our contact page and be sure to include the name the order was placed under and the CustID if you know it, and we can resend it to you.
Can I return
products I have ordered if they do not work?
I received a gift from someone that came from your store. How can I return it? If you would like to return a gift that you received, please contact us via our contact page and be sure to include the name the order was placed under, the CustID, and which items you wish to return. We will then send you an email with instructions on how to send us your return, along with an email attachment (word document) that you can open and print. This document will include a packing slip and address label for shipping. Once you ship your package back to the appropriate location, you must email us with your tracking information so that we can be on the lookout for your return. Once we receive and process your item(s), we have a couple of options in terms of issuing you a credit. First, we can simply issue a credit to the account of the person who gave you the gift. However, if you wish to receive the credit yourself, we can send you a coupon code which will provide you with a store credit in the amount of the purchase price of the item(s) you returned. This store credit will be valid for purchases made at the original store your gift was from, for one year from the date the credit is issued.
I returned my order but I haven’t received a credit yet. If you returned your order without notifying us first, your refund can be delayed. We ask that all customers include the paperwork that we email you and notify us when they have shipped their return package so that we can track the package and issue a prompt credit. Typically, it takes several weeks to process your return fully and issue a credit to your account.
I received my order and one or more items were damaged or defective or missing parts. What can I do? Our shipping staff makes every attempt to do a quality assurance check on all products to be shipped and to pack your items securely for shipment. However, sometimes, even under the circumstances, a defective or damaged item may arrive at your doorstep. If this is the case, please contact us via our contact page (hyperlink), and be sure to include the name the order was placed under, the CustID, and which item(s) is/are damaged/defective. It would also assist us if you could let us know the condition of the box upon arrival, and how the item was packed. We will happily send you a replacement and provide you with instructions on what to do with the damaged item. |